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Champion Cleaners

Terms & Conditions

Thank you for using Champion Cleaners application, an online platform to cater your laundry needs at your doorstep. The following terms and conditions (Terms of Use) regulate your access and use of the Champion Cleaners application as well as all services and contents offered on or through the Champion Cleaners application. Please read the following Terms of Use carefully before using the Champion Cleaners application. We reserve the right to change these Terms of Use at any time in our sole discretion and without any notice and all changes are effective immediately. After we have published the changes to these Terms of Use, your continued use of the application implies that you accept and agree to be bound and abide by the changes, so please check the Terms of Use regularly for any changes. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, DO NOT ACCESS AND USE CHAMPION CLEANERS APPLICATION OR ANY SERVICES PROVIDED BY CHAMPION CLEANERS.

Use of Application and the Services

You affirm that the information you provide to Champion Cleaners is complete and accurate. Champion Cleaners reserves right at all times to verify the provided information and to refuse the service or use of the application at its sole discretion without providing reasons. By using the Application, you consent to all actions taken by us with respect to your information in compliance with our internal privacy policy.

You acknowledge and agree that we will not be liable if, for any reason, if all or any part of the application is unavailable at any time or for any period.

You represent that if you are an individual, and that you are of legal age to enter into a binding contract, or that if you are registering on behalf of a legal entity, that you are authorized to enter into, and bind the entity to these Terms of Use and register for the service and the application.

Champion Cleaners shall not be liable for any damages resulting from the use of (or inability to use) the application, including damages caused by malware, viruses or any incorrectness or incompleteness of the information or application, unless such damage is the result of any gross negligence on the part of Champion Cleaners.

By using the application or the service, you further agree that;

  1. You will only use the service or download the application for your sole, individual use and will not resell it to a third party.
  2. You won't approve others to use your account.
  3. You will not assign or otherwise transfer your account to any other person or legal entity.
  4. You will not use an account that is subject to any rights of a person other than you without appropriate authorization.
  5. You will not use the service or application for unlawful purposes.
  6. You will not copy or disseminate the application or other Champion Cleaners content without written consent from Champion Cleaners.
  7. You will keep secure and confidential your account password or any identification we provide you which allows access to the service and the application.
  8. You will provide us with whatever proof of identity we may reasonably request.
  9. You will not use the service or application with an incompatible or unauthorized device.
  10. Champion Cleaners reserves the right to immediately terminate the service and the use of the application should you not comply with any of the above rules.

Wash & Fold

  • Wash and Fold service is priced at AED 75 plus VAT with free pick and drop.
  • Service includes items suitable for 40 degree Celsius wash and dry.
  • Items placed in Wash and Fold bags will be washed, dried and folded. Ironing not included.
  • Items not suitable for this service may be returned untreated.
  • We shall not be responsible for valuables left in the pockets of your garments.
  • For articles damaged lost or lost, maximum compensation will be 10 times the charge on the bill applied proportionately.
  • Bags should be securely tightened to avoid loss of garments.
  • Garment Care

    Champion Cleaners will examine the labels of the clothes assuring they are dealt with accordingly. If the label is missing, Champion Cleaners team will inspect and advise the best treatment. If the client requests a special wash which is in contradiction with the item’s label, Champion Cleaners team will contact the client and prompt the potential risks related with the particular wash and will only continue with such request without any liability howsoever arising. If Champion Cleaners team are unable to contact the client, we reserve the right to return the item. If the client gives his approval to Champion Cleaners to proceed, the client will accept the responsibility for any harm to the item.

    Champion Cleaners will not guarantee the successful removal of all stains but will make every attempt to remove the stains.

    Item Count

    Champion Cleaners team will ensure that, once arrived at the laundry plant, will count again the items which have been brought and if there is a discrepancy between the items as per the application and the items received, Champion Cleaners staff will ensure to call the customer and inform accordingly and will take the privilege to update it in the system on customer’s behalf.

    Damage & Lost Items

    Champion Cleaners strives for customer satisfaction by taking care of all their garments and it is our objective is to provide with our best laundry service. Champion Cleaners team treats every item with extreme care and reasonability, however we cannot guarantee against color change or shrinkage of the clothing and we shall not be responsible for any change of color or shrinkage of garments beyond our control. Champion Cleaners shall not be responsible for the wear and tear of the clothing and any valuables left in the pockets of your garments. Please check your laundry at the time of delivery as we will not be responsible for any missing or damaged item thereafter.

    Cancellation of Your Order

    We may cancel your order and the contract between you and us in below conditions:

    1. If you fail to make the items available for collection
    2. As a result of an event outside our control
    3. If we consider that any item does not relate with the order, is damaged, has no information about its content or cleaning instructions, or does not fall within those items which we accept
    4. If we cancel your order we will reach you by phone or email

    Collection & Delivery

    Champion Cleaners will do reasonable endeavors to collect and deliver Items at the times specified in the order but we cannot guarantee for the same. We will do reasonable efforts to communicate any delay to you by phone or email.

    In the event that you have failed to accept or arrange delivery of an Item for more than 90 days after the delivery date specified in the order we may dispose of the Item or donate it to charity without reference to you.

    You may arrange to have Items collected from or delivered to a third party on condition that you do so at your own risk and the third party is prepared to sign an acknowledgement on your behalf.

    You may, by written instructions to us, request us to leave an item in an agreed location without providing us with a signature of acknowledgement. If you do so, it is at our discretion and entirely at your own risk and we shall not be liable to you for any damage or loss of items delivered on this basis.

    Payment

    Champion Cleaners shall charge you for the services you have requested which shall include all the treatments as per the cleaning process. You agree that you will pay for all the services of items as ordered through Champions Cleaners application as well for the items which you may not have included (by your own miscount) or by permitting Champion Cleaners team to count and add the items manually on the system once received by us.

    Isolated Application Transactions

    You acknowledge and fully understand that Champion Cleaners application transactions are not related to Champion Cleaners shop transactions. All operations pertaining to Champion Cleaners Application such as pick-up and delivery and payments are managed thorough application and are isolated from the operations of Champion Cleaners shops. Similarly, all operations and transactions related to Champion Cleaners shops are managed through shops only and are isolated from the application transactions.

    Intellectual Property Rights in the Application

    You acknowledge that the application and different components contained in that are protected by copyrights, trademarks, trade secrets, patents, or other proprietary rights, and that these rights are valid and protected in all forms, media, and advancements existing now and hereinafter developed. You also acknowledge that the content is and shall remain the property of Champion Cleaners or its respective proprietors. You consent to comply with all intellectual property laws and you shall not encumber any interest in, or assert any rights to, the content. You may not transmit, alter, take an interest in the deal or exchange of, or make subsidiary works in light of any content, in entire or to a limited extent.

    Trademarks

    The trademarks, service marks, and logos used and showed on our application are registered and unregistered trademarks of our own. You must not use such trademarks without the prior written authorization of Champion Cleaners. Every single other name, logos, product and service names, designs and slogans on this application are the trademarks of their respective owners.

    Warranty Disclaimer

    This application and the content, materials and services on this application are provided "as is" and without warranties of any sort, regardless of whether expressed or implied. Neither we nor any of our affiliates accept any responsibility for the accuracy of any data contained on the application, for any interruptions or errors in accessing the application, or for any viruses or other harmful components contained on the application or the server from which our application is made available. Neither we nor any of our affiliates make any warrantees or portrayals with respect to the use of the materials in this Application in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

    Indemnification

    You agree to indemnify, defend, and hold us and our officers, directors, members, managers, employees, agents, affiliates, suppliers, successors and assigns harmless from and against any and all claims, liabilities, damages, losses and expenses (including without limitation reasonable fees and costs for attorneys and investigations) arising out of, based on, or in connection with your access to or other use of the application.

    Invalidity of One or More Provisions

    If any provision of these Terms of Use is held to be illicit, invalid or unenforceable, such illegality, invalidity or unenforceability shall apply only to such provision and shall not in any manner influence or render illegal, invalid or unenforceable any other provision of these Terms of Use, and that provision and these Terms of Use generally shall be reformed, construed and enforced so as to most nearly give legitimate impact to the intent of the parties as expressed in these Terms of Use.

    Termination of the Contract

    Champion Cleaners is entitled to terminate the contract at all times and with prompt impact (by disabling your use of the application and the service) if you;

    (a) Violate or breach any term of these User Terms, or

    (b) In the conclusion of Champion Cleaners, abuse the application or the service. Champion Cleaners is not obliged to give notice of the termination of the contract in advance. After termination Champion Cleaners will give notice thereof in accordance with these User Terms.

    (c) At is sole discretion